Home » Alerts » How to Troubleshoot the Windows Live Messenger Error 0x8AC70013

The reasons that may be the causes of Error 0x8AC70013

  • Incomplete installation or corrupt download of Windows Live Messenger software.
  • A recent Windows Live Messenger-related software change (like install or uninstall) corrupts Windows registry.
  • Virus, malware, or any other infection that has corrupted Windows Live Messenger-related program files or Windows system files.
  • Another computer program mistakenly deleted Windows Live Messenger-related files.

There may be multiple reasons of occurrence of the Runtime Errors like “Error 0x8AC70013” hence it becomes important to troubleshoot each of the possible reasons to prevent it from recurring.

windowslive-1

Symptoms that Error 0x8AC70013 causes

  • “Error 0x8AC70013” appears and crashes the running program window.
  • While running the same program, your PC frequently crashes with Error 0x8AC70013.
  • A message displays that says “IM_e_not_primary_service”.
  • Windows responds slowly on giving the input from mouse or keyboard and runs sluggishly.
  • Your system periodically “freezes” for a few seconds at a time.

These 0x8AC70013 error messages can reflect while installing computer program, or while a Microsoft Corporation-related software program (eg. Windows Live Messenger) is running, or during the installation of the Windows operating system, or while Windows startup or shutdown. Since it includes critical piece of information so it’s important to keep track of where and when your 0x8AC70013 error occurs as it’ll helpful in troubleshooting the problem.

How to Fix Windows Live Messenger Error 0x8AC70013

Below troubleshooting steps are enlisted to fix your Error 0x8AC70013 problems. Attempt them in ascending order as with each proceeding step, the level of complexity is increased and it may take more time and efforts.

Step 1: Repair Registry Entries Associated with Error 0x8AC70013

 It’s not safe to edit the Windows registry manually to remove invalid Error 0x8AC70013 keys unless you are an expert PC service professional. Because if you incorrectly edit your registry, your PC may stop functioning and bring irreversible damage to its operating system. It’s so sensitive that even one misplaced comma can prevent your computer from booting entirely.

So to ward off this risk, it’s better to use a trusted registry cleaner to scan and repair any Error or Error 0x8AC70013-related registry problems. Because such tools automates the process of finding invalid registry entries, broken links within the registry and missing file references. They create an automatic backup before performing scan function with the ability to undo any changes in a single click along with providing you the protection against the possible PC damage. Moreover, they also include the advantage of improving computer speed and performance.

If you want to continue with the manual process, the very first thing to do is create the backup by exporting a portion of the registry related to Error 0x8AC70013 (eg. Windows Live Messenge) then follow the instructions:

  1. Click the Start Menu icon.
  2. In the search box, type “command” and don’t press ENTER yet!
  3. While holding CTRL+Shift key on your keyboard, press ENTER.
  4. It’ll prompt a permission dialog box.
  5. Click Yes.
  6. Now a black box will open with a blinking cursor.
  7. Type “regedit” and press ENTER.
  8. Select the Error 0x8AC70013-related key (eg. Windows Live Messenger) that you want to back up in the Registry Editor.
  9. Select Export from the File menu.
  10. In the Save in list, choose the folder where you want to save the Windows Live Messenger backup key.
  11. Type a name for your backup file in the File Name box, such as ” Windows Live Messenger Backup“.
  12. Make sure that “Selected branch” is selected in the Export Range box.
  13. Click Save.
  14. The file is now saved with a .reg file extension.
  15. Now you have created a backup of your Windows Live Messenger-related registry entry.

Step 2: Perform a Full Malware Scan of Your PC

It may be possible that your Error 0x8AC70013 may be the aftermath of a malware infection on your PC. Because malicious programs, hackers and cyber intruders can damage, corrupt, or even delete Runtime Errors-related files.

Step 3: Clean Out the Junk Files from your System (Temporary Files and Folders)

Computer accumulates junk files from your normal web surfing habits and computer usage. These junk files cause the system to perform slow and run sluggishly so you need to clean out it occasionally because it not only fix your Error 0x8AC70013, but can also dramatically speed up the performance of your system.

Disk Cleanup (cleanmgr) is a Microsoft’s tool to remove junk entries from the system. Follow the steps written below to run Disk Cleanup (cleanmgr) (Windows XP, Vista, 7, 8, and 10):

  1. Click the Start Menu icon.
  2. In the search box, type “command” and don’t press ENTER yet!
  3. While holding CTRL+Shift key on your keyboard, press ENTER.
  4. It’ll prompt a permission dialog box.
  5. Click Yes.
  6. Now a black box will open with a blinking cursor.
  7. Type “cleanmgr” and press ENTER.
  8. Disk Cleanup will start calculating occupied disk space on your computer.
  9. The Disk Cleanup dialog box will show up with series of checkboxes from where you need to select the “Temporary Files” category in most of the cases because it occupies the most disk space.
  10. Also check the boxes of the categories that you want to clean and then click OK.

Step 4: Update the Device Drivers of Your Computer

Error 0x8AC70013 can be related to outdated or corrupt device drivers. Drivers may stop working suddenly even if they were working fine one day before. There may be different reasons of that. So updating the device driver can also solve the Error 0x8AC70013 problem.

Finding the exact driver for your Error 0x8AC70013-related hardware device may be extremely complicated and time consuming. But installing the wrong or an incompatible version of the right driver may make your issue even worse.

Although it is not obvious that your Error 0x8AC70013 is related to hardware driver problems, but it’s better to ensure that all of your PC device drivers are up-to-date to maximize PC performance and ward off the unusual issues.

Step 5: To “Undo” Recent System Changes, Utilize Windows System Restore

To offer you help for resolving the Error 0x8AC70013 problems, Windows System Restore allows you to “go back in time” with your PC. It may return your computer’s system files and programs back to a time when everything was working smooth. It may be helpful to avoid hours of troubleshooting headaches related to Error 0x8AC70013. And also mind that using System Restore will not affect your documents, pictures, or other data.

To use System Restore (Windows XP, Vista, 7, 8, and 10):

  1. Click the Start Menu icon.
  2. Type “System Restore” in the search box, and press ENTER.
  3. Click System Restore in the results.
  4. If prompted provide any administrator passwords.
  5. And further, follow the steps in the Wizard to select a restore point.
  6. Restore your computer.

Step 6: Uninstall and Reinstall the Windows Live Program Concerned with Error 0x8AC70013

If Error 0x8AC70013 is related to a specific program like reinstalling Kaspersky Anti-Virus-related software, uninstall the program installed earlier.

Instructions for Windows 8:

  1. To produce the Start Menu image, hover the cursor in the bottom left of the screen.
  2. Right-Click to open up the Start Context Menu.
  3. Click Programs and Features.
  4. Under the Name column, locate IM_e_not_primary_service-associated program (eg. Windows Live Messenger).
  5. Click on the Windows Live Messenger  errors associated entry.
  6. On the top menu ribbon, click the Uninstall/Change.
  7. To complete the uninstallation of your Error 0x8AC70013-associated program (like Windows Live Messenger), follow the on-screen directions.

Instructions for Windows 7 and Windows Vista:

  1. Click the Start button and open Programs and Features.
  2. On the right side menu, click Control Panel.
  3. Click Programs.
  4. Click Programs and Features.
  5. Under the Name column, locate IM_e_not_primary_service-associated program (eg. Windows Live Messenger).
  6. Click on the Windows Live Messenger -associated entry.
  7. On the top menu ribbon, click the Uninstall button.
  8. To complete the uninstallation of your Error 0x8AC70013-associated program, follow the on-screen directions.

Instructions for Windows XP:

  1. Click the Start button and open Programs and Features.
  2. Click Control Panel.
  3. Click Add or Remove Programs.
  4. Under the Name column, locate IM_e_not_primary_service-associated program (eg. Windows Live Messenger).
  5. Click on Windows Live Messenger -associated entry.
  6. On the right side, click the Remove button.
  7. To complete the uninstallation of your Error 0x8AC70013-associated program, follow the on-screen directions.

Now reinstall the program according to the Microsoft Corporation instructions after successfully uninstalling your Error 0x8AC70013-associated program (eg. Windows Live Messenger).

Step 7: Run Windows System File Checker (“sfc /scannow”)

Windows systems have System File Checker which is a handy tool which allows you scan for and restore corruptions in Windows system files (including those related to Error 0x8AC70013).

To run System File Checker (Windows XP, Vista, 7, 8, and 10):

  1. Click the Start button icon.
  2. In the search box, type “command” and don’t press ENTER yet!
  3. While holding CTRL+Shift key on your keyboard, press ENTER.
  4. It’ll prompt a permission dialog box.
  5. Click Yes.
  6. Now a black box will open with a blinking cursor.
  7. Type “sfc /scannow” and press ENTER.
  8. System File Checker will start scanning for Error 0x8AC70013 and other system file errors (the system scan may take a while so be patient).
  9. Follow the on-screen commands to complete the process.

Step 8: Install all Available Windows Updates

Microsoft keeps on updating and improving the Windows system files so installing all available updates may solve your issues associated with Error 0x8AC70013. Sometimes just doing so can be a tool to fix your Runtime Errors problems.

Follow the steps below to check for Windows Updates (Windows XP, Vista, 7, 8, and 10):

  1. Click the Start button icon.
  2. In the search box Type “update” and press ENTER.
  3. Now the Windows Update dialog box will appear.
  4. If updates are available, click the button Install Updates.

Step 9: Conduct a Clean Installation of Windows

Before conducting this step, remember that reinstalling Windows will be a very time-consuming. It’ll alter all the changes that you made and you may lose your data so take the backup to avoid such loose.

It’s the final step to solve the issue which will allow you to start again with a fresh system after cleaning out all junks that have been accumulated over the normal usage of your computer.

If Error 0x8AC70013 still persist after a clean install of Windows, it may be possible that there is some serious hardware issue in that case it is likely that you need to replace the associated hardware resulting the Error 0x8AC70013.