Home » Alerts » How to Fix the Problem of Limited/No Internet Access

At the right side corner of your computer screen, you may see the notifications in system tray if your Internet is not working and showing limited or no Internet Access. You may notice this notification on the network connection. Your network connection will show a yellow color exclamation mark on the network connection icon. If you put the cursor on the network connection icon, notification will display the text ‘Limited or No Connectivity if you’re using Windows XP or earlier versions of Microsoft’s Windows OS.

internet-connection

On the systems of Windows 7 and Windows 8 users, the exclamation mark will be same but when you put the mouse pointer on the network connection icon, the notification text will be ‘No Internet Access’. Any of such notification reflects if there is some problem while your system is trying to get connected to the web. Such notification means that the PC is connected to the network but it can’t be connected to the Internet.

There may be several reasons of this issue like non-responsive DHCP server. If the DHCP server could not assign the IP address to a computer, so the computer automatically assigns an IP address to itself. This automatically assigned IP address starts with 169.254.x.x and has the subnet mask of 255.255.0.0, that in turns display a notification ‘Limited or No Connectivity’. If there are multiple computers to obtain the IP addresses from it DHCP server, it fails. Because in this case, all the computers receive the same IP address that start with 169.254.x.x and its .x.x range get a unique number for each computer that is generated on a random basis.

Below some steps are given to fix this issue:

·         Verify that your computer is properly configured with the connected computer. If it’s not configured properly, contact the concerned person to reset it according to the recommended settings.

·         If the modem settings are correct, make sure that your computer is configured to obtain the IP address, default gateway, and DNS server address from the DHCP server. (If the modem is used to provide Internet connection to single computers at homes, the role of the DHCP and DNS server is played by the modem itself.).

To verify the modem and computer settings, you must follow the steps given below:

·         Press Windows + R keys together to open the Run command box.

·         Type the NCPA.CPL command in the available field and press Enter key.

step-1

·         Now a Network Connections window will be opened here right-click the icon of the network adapter connected to the network.

·         Click on the Status option from the displayed context menu.

step-2

·         On the Wireless Network Connection Status window, click the Details button (in Windows 7 or above) . In Windows XP, the details will be displayed in the opened status box itself.).

step-3

·         Clicking on the Details button will open a Network Connection Details box, check if the Verify the details like, DHCP Enabled value is set to Yes, IP address of the default gateway and DNS server are correct and these two addresses should be same and the modem address should be same. Static IP address has been assigned to the computer if the displayed value is No.

step-4

If the DHCP Enabled value is Yes and still you are getting the notification of No Internet Access (in Windows 7 or Windows 8) or Limited/No Connectivity (in Windows XP or earlier) along with an exclamation mark within a yellow triangle on the Network Connection Icon, try to set up the IP address in your computer manually. In most cases, 192.168.1.1 or 192.168.0.1 is the modem’s own IP address. For testing purposes, turn off all the other devices except the computer in the network that you’re using for fixing the problem. Once all the devices and computers are turned off, you must follow the steps from step 1 to step 6 until the network adapter’s status box doesn’t open by clicking on the Status option in the context menu.

·         Click the Properties option on the opened box.

·         From the displayed list on the opened properties box, double-click on the option Internet Protocol Version 4 (TCP/IPv4).

step-5

·         On the Internet Protocol Version 4 (TCP/IPv4) Properties box, click to select the option Use the following IP address.

·         Once this is done, fill the appropriate values in the enabled fields. (lets say that the modem’s default IP address is 192.168.0.1, so you need to type 192.168.0.2, 255.255.255.0, 192.168.0.1, and 192.168.0.1 values respectively in the IP address, Subnet mask, Default gateway, and Preferred DNS server fields.

step-6

·         Optionally, in the Alternate DNS server field, you can also type 8.8.8.8 or 4.4.4.4 address.

After following the step by step instructions given above, your ‘No Internet Access’ or ‘Limited or No Connectivity’ problem may be resolved.