Home » Apple » How to Fix the Issue If FaceTime is not Working On iPhone

FaceTime is one of Apple’s wonderful applications that allows users to make free video call over the Internet. This app works on iOS and Mac OS devices. Sometimes, users face the issues while using the app as it may show issues on iPhone because of known and unknown reasons. FaceTime not working on iPhone, or FaceTime won’t connect is the error that reflects on your iPhone or Mac screen if FaceTime is not working. So here is a guide that will help you to troubleshoot the FaceTime issues so that you can use this useful application again. But before heading to the solution, let’s know why is FaceTime not working?

FaceTime is not Working On iPhone

There may be different causes why FaceTime is not working on your device. Sometimes, the issue may be related to the location from where you have purchased the iOS device.  FaceTime app might not appear if you have bought it in a certain country like Saudi Arabia, Pakistan, Dubai and the United Arab Emirates. If FaceTime app isn’t available on your iPhone, using the alternative apps is the only option that you have.

Sometimes, the issue may encounter because of geographical change of you location, means if you are travelling out of your country and GPS has updated the time and date settings on your device. Sometimes, switching a FaceTime call to a FaceTime audio call or a phone call may be a reason of causing problems with FaceTime. If you are facing the issues that FaceTime is not working on iPhone, follow the methods given below.

Ways to fix the issues FaceTime is not working on iPhone

Check the Internet connection

FaceTime will work only if your iPhone has enabled internet connection. If you are facing FaceTime issues, make sure that your device is connected to the Internet either WiFi or cellular data. Cross check there shouldn’t be any internet problem so check if your router or firewall is restricting Internet access. If it is restricting, try to enable these ports:

  • 80 (TCP)
  • 443 (TCP)
  • 3478 through 3497 (UDP)
  • 5223 (TCP)
  • 16384 through 16387 (UDP)
  • 16393 through 16402 (UDP)

If using cellular data, make sure that you have an activated data plan and it allows FaceTime to use it. Verifying it by checking Settings >> Cellular >> Use Cellular Data For. Make sure the button next to FaceTime is green, if it is not, tap on it once.

Toggle FaceTime                                                

It is the easiest and basis trick that you can perform before going any further. You can troubleshoot FaceTime with the easiest and basic method. Head to Settings, tap on FaceTime to turn it off. Wait for a while, and then turn it on again.

Check Date and Time

Incorrect date and time on your iPhone may also cause problems with FaceTime. So check it and if it is not correct, reset it. To set date and time correct, open Settings >> General >> Date & Time>> choose Set Automatically.

Restart iPhone

Restarting iPhone may also fix some bugs and glitches. To turn off the iPhone, press the Sleep/Wake button until you see the red slider with “Slide to power off” message on the screen. Drag the slider and wait until your iPhone doesn’t turn off completely. Wait for at least 30 seconds and turn it back on.

Restart Your Modem or Router

Unplug your modem or router from the power source and wait for at least one minute and turn it On again.

Update Software

If there is any iOS software update available, it is advisable to update to the new iOS version as keeping your iPhone’s iOS updated to its new iOS version, many of the performance issues get resolves as the company includes patches for the existing vulnerabilities and errors of the system.  It has been witnessed in past also in many cases that performing Software update have fixed the issues instantly including the FaceTime errore. Below a few steps are given how to update software if any software is available:

  • Open Settings
  • Select General
  • Tap on Software Update
  • Tap on the option Install Now

Use the Same Apple ID

Other than the iPhone users, MacBook users can also use FaceTime on their device. If you are using FaceTime on more than one Apple device, make sure that you are using the same Apple ID to sign-in. To check that you are using the same Apple ID, go to the Settings, select FaceTime, and check the Apple ID. To check it on Mac OSX, head to FaceTime >> Preferences >> Check Apple ID.

Check the Blocked List

If you are facing problems to have chat with your friends or colleagues using FaceTime, make sure that their numbers are active and you haven’t put them in block list. Open Settings on your iPhone >> FaceTime >> Blocked and find there if they are blocked or unblocked.

Check Push Setting in Mail

 If you have applied all the above listed solution to fix the FaceTime error and still facing any issue with it, verify that the Push Mail feature is enabled. If this feature is enabled, you will receive a notification on your phone whenever any incoming call lands. To check if this feature is enabled, tap on Settings on your iPhone home screen >> choose Mail Contacts >> tap on Calendar >> tap Fetch New Data and check if the Push setting is On.

Check the Restriction Feature

It may be possible that you accidentally restrict your Camera app for FaceTime. If this happens, you will not be able of using FaceTime app properly on your iPhone. From iPhone home screen, launch Settings, then tap General and then tap Restrictions. Check there if you have restricted Camera and FaceTime. If you have restricted, turn it On.

Reset Network Settings

If FaceTime is not working on iPhone there may be the issue related to network settings also and if it is related to network, resetting it can resolve the problem. To reset network setting, head to Settings >> General >> Reset >> Reset Network Settings. Your iPhone will be restarted and all settings associated with networks on your iPhone will be reset.

Reset all Contents and Settings

You should adopt this option at last while troubleshooting the FaceTime errors. Apply this solution only if above explained methods don’t work for you as this method will remove all the contents and reset the settings on your iPhone. It is also advisable to you that create the backup of your data before starting the resetting process to avoid any data loss. Start the resetting process by going to Settings >> General >> Reset >> Reset All Contents and Settings. Before performing the last step, you need to enter your passcode to finish the process.

What to Do if FaceTime Stuck on Signing in?

This issue may not only encounter if you have already activated FaceTime, but many of the new users also reported that their FaceTime stuck on waiting while sign in for the first time to activate it. These solutions may be helpful for you if you are experiencing this problem while activation of FaceTime:

  • Make sure that you have a good internet connection.
  • Check that your time zone is set correctly.
  • Check that your phone number and Apple ID are correct. Check it on Settings >> FaceTime. Check Under “You can be reached by FaceTime at”, you can check your phone number and Apple ID.
  • Make sure that you use the same Apple ID as the other Mac and iOS device you have.
  • Toggle Off/On FaceTime.
  • Wait for 24 hours as it usually takes 24 hours to activate FaceTime.
  • If FaceTime stuck on signing in after 24 hours, try to update the iOS.

Communicate with Your Carrier and Support for Apple Devices

These problems / solutions are found and effective on and iPad, iPad Mini, iPad Air and iPad Pro and Phone 5, iPhone 5s, iPhone 5c, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7.

If these solutions don’t work on your device, there may be a hardware related or any other issues. If the issues still persist, call the experts to get the support for Mac or support for iOS devices.