Home » Alerts » How to Fix Error “Setup cannot continue… Error code 215” While Upgrading Worry-Free Business Security (WFBS) Agent

While upgrading  TrendMicor Worry-Free Business Security (WFBS) Agent using client package, installer “Setup cannot continue… Error code 215” appears if your setup upgrade attempt is failed.

Following error message shows if the WFBS Security Agent (SA) fails to upgrade using the client package installer:

Setup cannot continue

Setup detected conflicting Security Server name settings in your system and the existing Security Agent on your computer.

Search the Trend Micro Support Site for “Error code 215”.

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Possible reasons of the error:

  • The WFBS Agent communicates to a Security Server that is different from the server where the client package is created.
  • The WFBS Agent communicates to the same Security Server, but the server has a different Master_DomainName entry in the ofcscan.ini file.

For instance, the Agent informs to the Security Server hostname which is “myserver”, but the security server Master_DomainName entry in ofcscan.ini is the FQDN or IP address which is “myserver.mydomain.com”.

Follow the below written instructions to upgrade the SA using the client package installer:

  1. Verify where the security agent reports to.

For WFBS 8.0/9.0:

  1. Put the mouse cursor on the Trend Micro Security Agent icon on the system tray and Right-click on it.
  2. Click on the Component Versions.
  3. Note the value of “Server name” and “Server version”.

For WFBS 7.0:

  1. Click the Trend Micro Security Agent icon on the system tray.
  2. Click Component Versions.
  3. Pay attention on the value of “Update from”.
  4. Try one of the following:
  • If the security server still exists, upgrade it to the latest version of WFBS.

All the Security Agents will inform to this server and it will be upgraded automatically to the latest version afterwards.

  • If the security server no longer exists or you are not ready to upgrade it yet, transfer the security agent to the new Security Server.
  1. Once the icon reloads, launch the client package installer again.