Home » Alerts » Alert! Beware of Unnecessary Bank Phone Calls

Over the last few months, many people have shared their dreadful experiences on several social media websites about losing their money to unnecessary bank phone calls. Read below to know how you can save yourself from such scams. This scam is done by phishing technique.

Phishing is defined as any method to access your personal and financial details. Mostly, phishing is done out via emails. These emails fool the targeted victim into surfing a fake website and giving away valuable data. Phishing attacks also use fake SMSs and fake telephone calls.

Telephone IP

What we are talking here is related to phishing through phone calls called vishing, also referred as voice phishing. Several examples have occurred wherein people get phone calls that seem to be from their bank. The caller generally pretends to be a bank employee or someone from the bank’s technical staff. In most situations, the caller sounds expert and offers a valid reason for calling the customer. After having given a fake sense of safety, the caller then fools the victim into giving away their confidential and personal information like:

  • Credit/debit card number
  • The card’s CVV number or Card Verification Value – 3 to 4 digit number written on the back side of the card
  • Internet Banking login ID and password and other credential information
  • Safe password
  • Expiry date
  • ATM pin

With all such vital information at hand, the hacker can easily carry out illegal monetary transactions using the target’s name.

Real Case Situation

One of the persons has mentioned a similar situation on Facebook. The person got a call that seemed to be from their bank’s customer service center. The caller was able to influence the person that their bank account and ATM card is in the way of getting updated and upgraded. And for that, the following information needed:

  • Savings bank account number
  • ATM cum debit card number
  • Expiry date
  • CVV number
  • Password

Later, the person came to know about numerous unauthorized transactions that were made using his bank account, which later on amounted to a sum of 65000 USD.

How you can save yourself from these kinds of phone scams?

Here we have mentioned a list of safe banking tips that banks have issued for their customers.

  1. Banks or any of their staff never send account holders email/SMS or call them over the phone to ask for personal data, password or one time (high security) password. Any such kind of e-mail/SMS or phone call is a method to falsely withdraw money from the user’s account via Internet Banking. Never reply to such email/SMS or phone call.
  2. Do not reply to emails/embedded links/calls telling you to verify or update User ID/Password/Debit Card Number/PIN/CVV, etc. Tell your bank about such email/SMS or phone call. Instantly change your passwords if you have somehow revealed your password details.
  3. Do not give any personal or confidential data on a page that might have come up as a pop-up window.
  4. Always remember that details like password, PIN, TIN, etc., are highly confidential and are not known even to employees/service personnel of the bank. You should hence, never reveal such information even if asked for.
  5. Never give your identity proof to anyone without any authentic reason.
  6. Do not click on any links in any e-mail to access the bank’s website.
  7. Access your bank website only by typing the URL in address bar of the browser.
  8. Never provide your bank account details to emails offering a job or claiming that you have won a draw. Do not open attachment of emails from unknown senders.
  9. Having the following will enhance your online banking safety:
  • The latest version of Operating System with latest safety patches.
  • Latest version of browsers
  • Active Firewall safety
  • Up-to-date antivirus software
  1. Avoid accessing Internet banking accounts from cyber cafes or shared PCs.
  2. When on your bank website, look for the lock symbol also in the address bar or the status bar (generally in the address bar) but not within the web page display area. Confirm the safety certificate by clicking on the padlock.
  3. Use a reliable antivirus in your device for doing any monetary transaction. Go for Eset Antivirus, it has good features as well as takes less memory in the device. The user interface is quite simple to understand and after sale, service is also given. Simply, contact Eset Technical Support toll-free number for any issues related to configuration and installation of Eset antivirus, the technicians as are also very helpful and are always available to fix the issues.